Exceptional
Experience,
Every Time
Exceptional people that offer your clients a first class experience.
About Us
Mayfair Front of House, based in the heart of London, provides exceptional people who will create that vital first impression when entering your building.
As an extension of your brand, our immaculately presented front of house personnel will create a welcoming environment and manage the entire visitor journey from end to end.
We understand that each property has its own identity, and will handpick candidates with the right image, attributes and personality to meet your exact specification.
We will tailor an induction and development programme to make sure your front of house team understands your business, its culture and ethos.
Exceptional Experience, Every Time.
You only have one chance to make a first impression.
Our Services
Front of House & Concierge
Our Mayfair Front of House staff are passionate about delivering exceptional service and are committed to providing a great customer experience.
Temporary Front of House Personnel Placements
We provide temporary Mayfair Front of House colleagues to complement your existing team. Employed directly by us, they are available to you for as long as needed to allow you to respond to market demand.
Specialist Trained Security Personnel
With extensive expertise in the field of Security Guarding, Mayfair Front of House can provide a range of specialist services to meet the needs and expectations of our clients. From front-of-house to corporate guarding, our organisation has the technical experience and capability to handle any request.
Professional Recruitment Services
Mayfair Front of House has extensive recruitment search experience and has the resources, connections, and knowledge to find the best talent for our clients. Our tailored approach identifies top candidates based on your needs so that we can fill critical roles with confidence.
Our Mayfair ambassadors look after your best interests - all while representing your business in a manner you cam trust.,
Our People
Our purpose is to create an Excellent Experience Every Time, delivered by an outstanding team of impeccable, passionate professionals who will be ambassadors for your business.
We select immaculately presented individuals who are first-class communicators and have a positive attitude. We draw candidates from sectors committed to high standards of customer service, such as 5-star hospitality, airline cabin crew and luxury retail.
We reward the dedication of our people through a company-wide recognition programme that awards formal commendations, performance-related bonuses, nominations for internal and external awards, and access to career development opportunities.
Well-motivated individuals perform at the highest level, deliver more for their clients, and stay longer in their roles.
Exceptional Experience, Every Time.
Our Mayfair Front of House colleagues are trained to ensure that the first point of contact with a client is nothing short of excellent.
Training & Development
We recognise the value our people deliver and invest in their ongoing learning and development.
All of our high-calibre candidates complete a programme of front-of-house training which includes principles of customer service, applying customer care, managing the visitor experience and creating a lasting impression.
It is vital that our front-of-house team understands your values and what is important to you. We ensure candidates are fully immersed and orientated into your culture and ethos. Regular scenario testing and mystery guest visits ensure that knowledge levels and exemplary standards are maintained.
Exceptional Experience, Every Time.
Our Mayfair ambassadors, will conduct themselves impeccably, maintaining total professionalism at all times.
The Mayfair Management Team
Peter Nokes
Operations Director
Peter has over twenty years of tenure with the Group and was promoted from Operations Manager to National Operations Manager in 2015 and to Operations Director in 2018. Peter oversees our Mayfair operations, and contracts across the capital including the Royal Albert Hall, 22 Bishopsgate, Television Centre, and 30 Fenchurch Street. Peter holds a BA (Hons) in European Business, L2 Supervision and L3 Close Protection SIA licences, and is fluent in Spanish.
Kim Brechin
Director Of Services, Front of House
Kim’s operational experience includes executive search recruitment, people management, coaching and mentoring. In her ten years with the organisation, Kim has managed the mobilisation of complex contracts and assignments. Her hands on approach inspires the Mayfair team to focus on the delivery of an exemplary service that sets the industry standard.
Nicola Bate
Operations Manager
Nicola spent 15 years in the front-of-house operation of a leading luxury hotel group before progressing into event management. A meticulous problem solver, she moved to financial services, working to rigorous compliance regimes and operating under challenging timelines. Passionate about service excellence, she joined the Mayfair team, where her customer service skills deliver outstanding workplace experiences consistently.
Alex Jackson
Area Manager
Alex Jackson is an Area Manager at Mayfair Front of House, brings extensive experience across both security and front of house environments. Known for his professionalism and strong work ethic, Alex progressed from a Receptionist role into a leadership position, reflecting his commitment to high standards of service. He brings a hands-on understanding of service delivery and team leadership.
Shae Burgess
Area Manager
Shae, Area Manager for the East Coast brings over 13 years’ experience in client-facing roles where he built strong relationships and delivered a consistently high standard of service. Shae’s role combines people leadership with operational oversight, ensuring teams are supported to deliver a seamless front of house experience. He is focused on building strong client relationships and developing teams that reflect the high standards expected of the Mayfair brand.
Accreditations
The emphasis on Environment, Social & Governance is paramount to ensure we are looking after the Planet, our People, and our Processes. We work with all clients in a partnership approach to benefit the working environment.
ISO 9001
Quality Management
ISO 14001
Environmental
ISO 45001
Health and Safety
ISO 27001
Information Security
ISO 22301
Business Continuity
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